Terms of service
Effective Date: October 13, 2026
Overview
Welcome to Olvera Candle Shop ("we," "us," "our"). We operate this candle and gift store and website, including all related content, features, tools, products, and services, with the goal of delivering a seamless and enjoyable shopping experience (the "Services"). Our online platform is built and hosted by Shopify.
By using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Services.
Section 1 – Access and Account
By accessing or using our Services, you represent and warrant that you are at least the age of majority in your state of residence and have given consent for any minor dependents under your care to use the Services on devices you own or manage.
You may be required to provide certain information, including your email address, billing details, payment information, and shipping address. You represent that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or share your account with any other person.
Section 2 – Our Products
We make every effort to display our candles, gift sets, and related products as accurately as possible. Slight variations in color, texture, wax finish, and scent intensity are natural characteristics of these goods and do not constitute defects. Colors, textures, and overall product appearance may also vary depending on your device, screen settings, and display calibration. We do not guarantee that products will appear identical to their online representation.
Product descriptions, availability, and pricing are subject to change at any time without prior notice. We reserve the right to discontinue any product or limit purchase quantities at our sole discretion.
Section 3 – Orders
3.1 Placing an Order When you submit an order, you are making an offer to purchase the selected items. Olvera Candle Shop reserves the right to accept or decline any order at our discretion. Your order is considered accepted only after we confirm acceptance and successfully process your payment. Please review your order carefully before submitting.
3.2 Order Confirmation You will receive an email confirmation after placing an order. Please note that this confirmation serves as acknowledgment of receipt and does not guarantee product availability or price accuracy.
3.3 Order Cancellation
- Within 24 Hours: Orders may be cancelled at no charge within 24 hours of placement. To cancel, contact us at info@olveracandleshop.net with your order number.
- After 24 Hours: Cancellation is no longer available. Once you receive the item(s), you must follow our standard return process.
3.4 Personal Use All purchases made through our Services are intended exclusively for personal or household use. Products are not intended for commercial resale, distribution, or export.
Section 4 – Prices and Billing
All prices are displayed and charged in United States Dollars (USD). We do not currently collect sales tax on any orders. The price shown at checkout is the final price — no taxes will be added. Shipping charges, if any, are shown separately at checkout.
Prices are subject to change without notice. The price displayed at the time of order placement is the price that applies to your purchase. Promotional offers and discounts are governed by their own terms, which may supersede these Terms in the event of a conflict.
Accepted Payment Methods:
Payment is processed securely through Shopify's payment infrastructure. We do not store complete credit card information on our servers. By providing payment details, you authorize us to charge the total order amount and confirm that your payment information is accurate and authorized.
Section 5 – Shipping and Delivery
Warm-Weather Note: During hot months, candles may soften or warp in transit. This does not affect the quality or burn performance of the product once it has returned to room temperature.
Section 6 – Returns, Refunds, and Exchanges
6.1 Return Policy
- Returns are accepted within 30 days of receipt.
- Items must be unused, unburnt, unopened, in original condition, with all tags and packaging intact.
- A valid proof of purchase (order confirmation or receipt) is required.
- Clearance and final sale items cannot be returned unless they arrive damaged or defective.
6.2 Return Process
- Contact our customer service team to request return authorization.
- Receive a Return Authorization (RA) number and a prepaid return shipping label (provided at no cost).
- Pack the item securely in its original packaging and ship it back using the provided label.
Important: Do not send items back without prior authorization. Unauthorized returns will not be accepted.
6.3 Refunds
- Refunds are processed within 10 business days after we receive and inspect your return.
- Refunds are credited to your original payment method.
- Return shipping is FREE for all qualifying returns.
6.4 Exchanges Exchanges are available for different scents, sizes, or colors, subject to availability. Return shipping for exchanges is provided free of charge. The fastest way to receive your desired item is to return the original product and place a new order.
6.5 Damaged, Defective, or Incorrect Items If your order arrives melted, cracked, damaged, defective, or incorrect, please contact us immediately with photographs documenting the issue. We will arrange a replacement, full refund, or correction at no cost to you. Please retain all original packaging until the issue is fully resolved.
6.6 Non-Returnable Items The following items are not eligible for return or exchange:
- Seasonal & Holiday-Specific Merchandise — Holiday-themed candles, limited-edition seasonal scents, and event-specific gift sets (e.g., Valentine's Day, Christmas, Halloween, Day of the Dead). Return requests for seasonal and holiday-specific merchandise must be submitted before the associated holiday date.
- Items Without Original Packaging or Tags — Any product that has been removed from its original packaging, has damaged or missing tags, or shows signs of use, burning, melting, or alteration.
- Clearance & Final Sale Items — Products marked as clearance or final sale at the time of purchase are not eligible for return or exchange, unless they arrive damaged or defective.
- Personalized & Custom Orders — Engraved, monogrammed, or custom-scented items made to your specific request.
6.7 Cancellation and Returns Orders may be cancelled within 24 hours at no cost. After 24 hours, the standard return process outlined above applies once the item has been delivered.
Section 7 – Candle Safety and Proper Use
Our candles and related products are safe when used responsibly. By purchasing from Olvera Candle Shop, you agree to follow all safety instructions included with your product, including:
- Never leave a burning candle unattended.
- Keep burning candles away from children, pets, flammable materials, drafts, and curtains.
- Always trim the wick to approximately ¼ inch before each burn.
- Burn candles on a stable, heat-resistant surface only.
- Discontinue burning when approximately ½ inch of wax remains.
- Do not burn candles for more than 4 hours at a time.
Olvera Candle Shop is not liable for damage or injury resulting from failure to follow the safety instructions provided with our products.
Section 8 – Intellectual Property
All content displayed on our Services — including but not limited to trademarks, trade names, text, images, graphics, product photography, scent descriptions, product reviews, video, audio, logos, and website design — is the property of Olvera Candle Shop, its affiliates, or its licensors and is protected by applicable intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, perform, transmit, or otherwise exploit any material from our Services without our prior written consent. All rights not expressly granted in these Terms are reserved by Olvera Candle Shop.
Section 9 – Third-Party Links and Tools
Our Services may contain links to third-party websites or integrate third-party tools and services. We are not responsible for the content, accuracy, privacy practices, or policies of any third-party site or tool. Access to third-party links and tools is entirely at your own risk. We may introduce new features or integrations in the future, which will be subject to these Terms.
Section 10 – Relationship with Shopify
Olvera Candle Shop operates on the Shopify platform. However, all sales transactions are conducted directly between you and Olvera Candle Shop. Shopify serves as the platform provider and is not responsible for any aspect of your purchases, including product quality, shipping, returns, or customer service. You release Shopify from any claims, liabilities, or disputes arising from your transactions with us.
Section 11 – Privacy Policy
Your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you acknowledge that you have read and understood our Privacy Policy. Our platform may also be subject to Shopify's Privacy Policy. Shopify may process and transfer information in countries outside your own in order to provide and improve the Services.
Section 12 – User-Generated Content and Feedback
Any feedback, product reviews, scent testimonials, suggestions, ideas, or other content you submit through our Services grants Olvera Candle Shop a perpetual, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, display, and distribute such content for any purpose, in any medium, without restriction or compensation. We are not obligated to review, maintain, respond to, or compensate you for any submitted content. We reserve the right to remove any content we deem inappropriate, offensive, or objectionable at our sole discretion.
Section 13 – Errors, Inaccuracies, and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions on our Services — including in product descriptions, pricing, availability, images, scent notes, and promotional offers — at any time and without prior notice, even after an order has been submitted. If we discover an error that affects your order, we will notify you and provide the option to cancel or proceed at the corrected price.
Section 14 – Prohibited Uses
You agree not to use our Services for any of the following purposes:
- Any unlawful or illegal activity
- Infringing upon or violating the intellectual property rights of others
- Transmitting spam, chain letters, or unsolicited commercial messages
- Uploading or distributing viruses, malware, or other harmful code
- Impersonating any person, entity, or brand
- Harvesting or collecting personal information of other users without their consent
- Engaging in any conduct that disrupts, damages, or negatively affects the Services, our infrastructure, or other users
We reserve the right to suspend or permanently terminate your account and restrict access to our Services for any violation of these Terms.
Section 15 – Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT OUR WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Section 16 – Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OLVERA CANDLE SHOP, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND SHOPIFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR PRODUCTS.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
Section 17 – Indemnification
You agree to indemnify, defend, and hold harmless Olvera Candle Shop, its affiliates, officers, directors, employees, agents, and Shopify from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to your breach of these Terms, your violation of any applicable law or regulation, or your use of the Services.
Section 18 – Force Majeure
Olvera Candle Shop shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics or epidemics, government restrictions, carrier disruptions, labor disputes, power outages, or internet service interruptions.
Section 19 – Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any dispute, controversy, or claim arising from or relating to these Terms or your use of the Services shall be resolved through binding arbitration conducted in Los Angeles, California, in the English language, in accordance with the rules of the American Arbitration Association. You agree to resolve all disputes on an individual basis and expressly waive any right to participate in a class action, class-wide arbitration, or collective proceeding.
Section 20 – Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time by posting the revised version on our website. The "Effective Date" at the top of this page will be updated accordingly. Your continued use of the Services following the posting of any changes constitutes your acceptance of and agreement to the updated Terms. We encourage you to review these Terms periodically.
Section 21 – Contact Us
If you have any questions about these Terms of Service or need assistance with your order, please don't hesitate to reach out:
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
This website is operated by Olvera Candle Shop, located at W-3 Olvera St, Los Angeles, CA 90012, United States.
Last Updated: October 13, 2026